Privacy Policy
This policy explains how Trusted Care Home Services LLC handles personal information that you share with us through this website, so you can decide what to share and know how to reach us with questions.
Introduction
Trusted Care Home Services LLC (“Trusted Care,” “we,” “us,” or “our”) provides in-home and community support for people with disabilities and their families. This Privacy Policy describes how we handle personal information collected through this website and through the interactions it covers, such as contacting us by phone or email, or submitting a form on the site.
Please read it together with the rest of the website. If something here is unclear, you are welcome to contact us using the details in the Contact us section.
Information we collect
Information you choose to submit
You may give us personal information when you complete a form on this website or contact us directly. Depending on the form, this can include:
- Contact and inquiry forms: your name, email address, phone number, ZIP code, city, and the contents of the message you write.
- Employment application (Careers): your name, email address, phone number, and home address; whether you hold a license or certification and CPR/First Aid training; the position you are applying for; your years of experience; your availability and preferred hours; previous job title, dates, and description; the name and phone number of an emergency contact; and the names and phone numbers of references.
- Calls and email: if you call or email us, we receive the information you share, such as your phone number, email address, and what you tell us.
If you give us information about someone else, such as an emergency contact, a reference, or a family member you are asking about, please make sure you have a good reason to share it and that the person is aware you are doing so.
Information collected automatically
As with most websites, the systems that host and deliver this site may automatically receive technical information when you visit, such as your IP address, browser and device type, the pages you request, and the date and time of the request. This information is typically used to deliver pages, keep the site working, and protect it from misuse.
How we use information
We use the information described above for purposes such as:
- responding to your questions and following up about services and possible next steps;
- reviewing employment applications and contacting applicants about them;
- operating, maintaining, and securing this website; and
- meeting legal, regulatory, and record-keeping obligations that apply to us.
We use personal information for the purposes described in this policy. If we want to use it in a materially different way, we will update this policy first.
Data retention
We keep personal information for as long as we reasonably need it for the purposes described in this policy, including responding to inquiries, reviewing employment applications, and meeting legal and record-keeping obligations. How long that is can vary with the type of information and why we hold it. When we no longer need information, we aim to delete it or make it non-identifiable, unless we are required to keep it.
Security
We work to protect the personal information you share with us using reasonable safeguards appropriate to a small organization, and we limit access to people who need it to respond to you or review applications. No website, email, or electronic storage system is completely secure, so we cannot guarantee absolute security. Please keep this in mind when deciding what to send us, and see Children and sensitive information.
Your privacy questions and requests
If you have a question about this policy, or would like to ask about the personal information you submitted to us, such as asking us to correct or delete it, please contact us using the details in Contact us. Please tell us what you are asking and the contact details you used, so we can find your information and reply to you.
Depending on where you live, privacy laws may give you specific rights regarding your personal information. We will review requests under the laws that apply to them. Rights are not the same for every visitor, and we may need to confirm your identity before acting on a request.
Children and sensitive information
Parents, guardians, and caregivers are welcome to contact us on behalf of a person who is seeking support. If you are writing about someone else, please share only what is needed to start the conversation. If you believe a child has sent us personal information through this website without appropriate permission, contact us and we will review it.
Please do not send sensitive details through the website forms. The forms on this site are for general inquiries and employment applications. They are not designed for sensitive or confidential records. Please do not include:
- medical details, diagnoses, or treatment information;
- disability records or waiver, eligibility, or case documents;
- Social Security numbers;
- bank, credit card, or other financial information; or
- any other sensitive information that is not needed for your message.
If we need information like this to help you, we will tell you how to share it. For urgent or emergency needs, call 911 rather than using a website form.
External websites
This website may link to or embed services run by other organizations, such as Google Maps and our social media page. Those services have their own privacy practices, and this policy does not cover them. We encourage you to read their privacy policies before sharing information with them.
Changes to this policy
We may revise this Privacy Policy from time to time, for example if our website or our practices change. When we do, we will post the updated version on this page. Please check back if you would like to see the current version.
Contact us
For questions about this Privacy Policy or about how we handle your personal information, contact Trusted Care Home Services LLC:
Trusted Care Home Services LLC
Email: trustedcare13@gmail.com
Phone: +1 (513) 978-0006 or +1 (513) 346-8059
Address: 8240 Clara Ave #B, Colerain Twp, OH 45239
You can also use our contact form, but please do not include sensitive information in it (see Children and sensitive information).